terms & conditions
Section 1 - INTRODUCTION
This website is operated by Alchemy In The Raw [ABN ]. Throughout the site, the terms “we”, “us” and “our” refer to Alchemy In The Raw.
When you visit our website intheraw.com.au, purchase or use our products agree that you are over the age of 18 or if used on children - are a parent/guardian that is willing to be bound by these Terms and Conditions and notices below.
If you don’t accept this agreement, you should not continue to visit this website or purchase from us or use any of our products.
Section 2 - GENERAL DISCLAIMER
Content on our website is provided for general information purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease.
Comments, feedback and testimonials about our products are based on customer’s individual experiences and should not be substituted for medical advice.
Alchemy In The Raw is not liable for any individual reaction to any particular ingredient within our range nor for any incidentals arising from its use. Please read our labels and ingredient listings carefully and follow the appropriate directions for use.
If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction.
An allergy skin patch test is recommended if there is any doubt or history of skin reactions.
Discontinue use if a reaction occurs.
Do not use our products for children under 12 months of age
Based on the aromatherapy attributes, do not use these products within the first trimester of pregnancy.
Please read individual label and or product information page on this website for each product before use to ensure you are aware of the ingredients and any specific warnings.
Alchemy In The Raw products are not a replacement for treatment by a healthcare professional. Please consult a healthcare provider if you have any questions about a particular health condition.
Do not consume or ingest any Alchemy In The Raw products and only use externally.
If using oils or products around bath area, please use caution. Products may make area slippery. We will not be liable for any accidents due to this nature.
Our packaging includes materials of a fragile nature such as glass that may cause injury if broken. If packaging becomes broken, ensure you dispose of it adequately so not to injure yourself or anybody else.
Information on this website has not been evaluated or approved by the TGA (Therapeutic Goods Association).
Section 3 - WEBSITE CONTENT
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
You agree that it is your responsibility to monitor changes to our site.
We endeavor to keep our product information updated with the most relevancy and current content.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
The information and reference guides in our website are intended solely for the general information for the reader.
The contents of this website are not intended to offer personal medical advice, diagnose health problems or for treatment purposes. It is not a substitute for medical care provided by a licensed and qualified health professional. Please consult your health care provider for any treatment advice.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, postage times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Occasionally, we will engage bloggers and external professionals to write for our website. Their content is their own expression and is in no way reflective of the opinions of Alchemy In The Raw.
Certain content, products and services available via our Service may include materials from third-parties with links that may direct you to third-party websites who are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.
Section 4 - AVAILABILITY & SERVICE
We reserve the right to refuse service to anyone for any reason at any time.
Certain products or services may be available exclusively online through the website and have limited quantities-subject to return or exchange only according to our Return Policy [Section 8]
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store.
We cannot guarantee that your computer monitor's display of any colour will be accurate.
Section 5 - INTELLECTUAL PROPERTY
The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of Alchemy In The Raw.
If content is shared on social media, we ask that you link back to our site www.intheraw.com.au
Section 6 - PAYMENT TERMS
We accept credit card
Section 7 - SHIPPING AND DELIVERY
Free Postage Australia wide on all retail orders over $30
Unless a product is unexpectedly out of stock, all orders are shipped within 1- 4 business days*.
If products become out of stock, we will endeavor to contact you as soon as possible by email and fill your order within the soonest time frame possible.
If you would like some of our devine creations shipped internationally, flick us an email with your address and what you would like to purchase, and we will ind the best postage/shipping cost for you.
We will do our best to work with you should any confusion arise or if you have any questions.
This does not include public holidays
Section 8 - RETURNS POLICY
Damaged Goods - Please email to report any damages or not receipt* and we will send a replacement at no additional cost to you. Please report damages within 24 hours of delivery receipt. We will require documentation, so please be prepared to send e-mailed photos of the damage.
*Please note that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in tracking update but we will try and help in whatever way we can.
We do not refund if you change your mind.
Section 9 - ORDER FULFILLMENT POLICY
We create small batch, hand crafted products and therefor at times we will become out of stock. If you wish to order a specific product, please contact us and we will try and fill your order as soon as we can or join our mailing list so you can be contacted when stock becomes available.
From time to time our product ingredients may vary slightly based on seasonal availability.
Section 10 - JURISDICTION & DISPUTE RESOLUTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of PO Box 50, Burringbar NSW 2483
Section 11 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Alchemy In The Raw, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 12 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 13 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 14 - CONSUMER GUARANTEES
All products and services advertised on this website are offered in compliance with Australian Consumer Law
Find out more about consumer rights in relation to products here:
Find out more about consumer rights in relation to services here:
Section 15 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org